VestiGO Brand Solutions set out to do more than provide print and design—they aimed to redefine how businesses and communities access these services.
With an innovative Online Customer Portal, they bridged the gap between traditional print and digital convenience.The platform offers seamless access to printing, branding, graphics, and signage, backed by expert specialists and designers.
Built on transparency and customer control, it ensures time and cost savings without compromising quality. Automated workflows and advanced artwork management streamline every step, boosting efficiency and collaboration.
The complete design, development, and deployment of the VestiGO Online Customer Portal was executed by our team, covering all essential phases: requirements analysis, multi-role system architecture, API development, Vue.js frontend implementation, artwork management system, automated notification system, security implementation, and production deployment. This structured approach ensured the platform could handle complex multi-stakeholder operations while maintaining security and performance standards.
Armed with this robust foundation, VestiGO now provides customers with complete transparency and control over their print projects. Through sophisticated artwork management, automated approval workflows, and real-time notifications, the platform streamlines the entire process from initial design upload through final order fulfillment, creating an efficient digital ecosystem for all stakeholders.
The platform needed to support four distinct customer types plus admin and supplier users, each requiring different access levels, data visibility, and functionality. Creating a unified dashboard that adapts to different user roles while maintaining security and operational efficiency presented significant architectural challenges.
Managing the complete artwork lifecycle from customer upload through supplier review, approval/rejection processes, and integration with order placement required sophisticated workflow management. The system needed to handle multiple artwork versions, feedback loops, and status tracking across different user roles.
Implementing server-side scheduling for daily notifications about expired artwork while ensuring reliable delivery across different time zones and user preferences required robust background processing capabilities and notification management systems.
Customers needed the flexibility to place orders to multiple delivery addresses while maintaining order history, tracking capabilities, and re-order functionality. This required complex data relationships and flexible order management architecture.
Building a comprehensive Node.js API that handles authentication, authorisation, and role-based data access while maintaining security standards for sensitive customer and business data presented significant backend development challenges.
Providing complete visibility into order status, artwork approval stages, and project timelines while maintaining appropriate access controls required sophisticated frontend state management and real-time data synchronisation.
The platform implements a sophisticated role-based architecture supporting four customer types, admin users, and suppliers. All users share the same dashboard interface, with data visibility and functionality dynamically controlled by user roles, ensuring consistent user experience while maintaining appropriate access controls.
A comprehensive artwork management system allows customers to upload design files, suppliers to review and provide feedback, and automated workflow routing for approval/rejection processes. The system maintains version control, tracks approval history, and integrates seamlessly with the order placement workflow.
Server-side scheduling system manages daily notifications for artwork expiration, order updates, and workflow status changes. The notification engine ensures timely communication across all stakeholders while maintaining user preference controls and delivery reliability.
Customers can place orders to multiple addresses with full order history tracking and one-click re-order functionality. The system maintains address books, order templates, and historical data for streamlined repeat business processes.
Built on Node.js version 16, the API provides robust authentication, authorisation, and role-based access control. Advanced security measures include data encryption, regular security audits, and protection against common vulnerabilities, ensuring sensitive customer and business data remains secure.
The complete frontend is managed using Vue.js, providing responsive, interactive user interfaces with real-time updates for order status, artwork approvals, and notifications. The frontend architecture ensures consistent performance across different user roles and device types.
Since its launch, the VestiGO Online Customer Portal has significantly transformed how the company delivers print and design services. The platform has successfully streamlined operations by automating manual processes, reducing administrative overhead, and providing real-time visibility into all project stages for customers, suppliers, and administrators.
The VestiGO Online Customer Portal represents a successful digital transformation of traditional print and design services. By combining sophisticated workflow automation, multi-role user management, and comprehensive transparency features, the platform empowers customers, suppliers, and administrators to collaborate efficiently while maintaining the high-quality standards VestiGO is known for.
Through its innovative artwork management system and automated notification infrastructure, the platform demonstrates how technology can enhance traditional service industries without compromising quality or customer relationships. The system shows that when transparency, automation, and user-centric design are prioritised, digital solutions can create significant value for all stakeholders.
Key Takeaway: The VestiGO Online Customer Portal shows how comprehensive digital transformation can modernise traditional service industries, create operational efficiencies, and enhance customer experiences while maintaining the personal service quality that defines established businesses.
